Within the KNX organisation, ARQ stand alongside other integrators from across the globe, as well as manufacturers of KNX equipment and KNX training providers.
KNX UK's Code of Conduct aims to guide its Integrators and Members on the standard of service that is expected as a minimum by the customer.
The Integrator shall:
Have at least one active engineer involved with each project who is a registered KNX partner and documents to show this will be available to the client if requested.
Provide the end client with a professional level of service, deliver excellent value added products and provide support to its clients by giving technical advice and general information.
At all times act with courtesy, fairness and professional integrity.
Issue quotations in a professional manner.
Where required, arrange client visits’ in a timely manner.
Not engage in any activity that could be considered a conflict of interest with the KNX protocol or activities of KNX U.K.
Not engage in installation or advice on products or services for which they are not correctly or sufficiently qualified.
Ensure that the project programme is written by, or at least reviewed by, a registered KNX Partner in every case.
Issue adequate documentation to allow additional work to be carried out at a later date.
Ensure that the client is properly trained in the operation of the installed system to his/her requirements.
Respect and treat with care, the clients’ property and the contents therein at all times.
For more information on KNX UK, please visit the KNX UK Website
